Frequently Asked Questions

Do I have to register to buy?

Yes, once you have completed your first purchase, you will need to register as our customer. When you register, you will be asked for your identification data as well as your billing and shipping addresses. You should be especially careful with these data as they can facilitate deliveries and avoid problems with the shipping company. For subsequent purchases, to access your user account, all you need to do is enter your user name and password.

How are orders shipped?

All orders are shipped through CORREOS EXPRESS, TOURLINE or MRW. Depending on the geographical area, one option or another is possible. Once the order is shipped, delivery time is estimated between 24 and 48 hours.

What do I do if I notice a defect?

The delivery is insured. If you notice any external breakage on receipt of the goods, you must inform the delivery person at the time of delivery on your delivery slip. If this breakage is observed later, you must contact us within 24 hours to make a claim to the transport company. After this period, we will not accept any claim for breakage in the shipment.

Do I have to configure my browser to shop on © Mibuh?

Normally you do not need to configure your browser to make a purchase. However, if you ever notice that the items you have chosen do not appear in your shopping cart, you will need to set the appropriate security level. The configuration options for the privacy level are accessible in the menu of the browser you are using.

I can't remember my password to access the website, what should I do?

It is very simple. Go to the change password page. To change your password, just enter your e-mail address.

How can I cancel a purchase?

In order to cancel a purchase you must contact us by telephone. It is important that you do so as soon as possible to avoid shipping charges.

Can I return my items?

Our articles are handmade and made to order. We will only accept returns due to damage caused by the transport of the product.

How can I pay for my items?

  • PAYPAL. We recommend you to use this payment method. It is the most convenient, simple, secure and does not generate additional costs.
Where can I download my invoices?

You can download them in the my account section (Orders).