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Shipping and returns
Our orders are shipped through different transport companies.
In national territory, we work with TOURLINE, TIPSA, DHL and CORREOS POSTAL. We ship to all Europe through DHL. For the rest of the world, our shipments are made through DHL.
For shipments in the Peninsula, packages will be delivered according to the shipping rate selected in the order:
*Standard order: once the order is placed, delivery time is 7 to 14 working days.
*Express order: once the order is placed, the delivery time is 3 to 5 working days.
(No orders will be shipped on Saturdays, Sundays and national holidays.
IMPORTANT: During holiday period follow the instructions in the "checkout" section.
In case of delivery delays, please contact us at 662 68 82 36.
- Standard domestic rate. Between 7 and 14 days.
- National express rate. Between 3 and 5 days.
- Canary Islands Tariff. Between 7 and 14 days.
- Tariff European Union, Nordic countries and Ireland. Between 7 and 14 days.
- Tariff Eastern Europe, Switzerland and Russia. Between 7 and 14 days.
- North American Tariff. Between 7 and 14 days.
- Fare Rest of the world. Between 7 and 14 days.
Our orders can be delivered anywhere in the world.
→ National. Mainland Spain and Portugal. For the Canary Islands there are specific conditions.
→ International. All countries in the world.
- National Peninsular standard6€ + VAT.
- National Peninsular express 16€ + VAT.
- Canary Islands 30€. VAT exempt.
- Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom €22 + VAT (European Union).
- Denmark, Finland, Sweden, Ireland €39 + VAT (European Union).
- Eastern Europe, Switzerland and Russia 69€, VAT exempt (non-EU countries).
- United States and Canada €90, VAT exempt (non-EU countries).
- Rest of the world €120, VAT exempt (non-EU countries)
The import clearance plus applicable taxes are the responsibility of the customer receiving the goods and are not included in the shipping costs paid to Mibúh.
For more information about destinations, services and rates, please contact us at 662 68 82 36 or send an e-mail with your questions to info@mibuh.com.
All our creations are handcrafted. Our delivery times usually range from 7 to 14 days, depending on the workload and supply of materials. If a delay is foreseen we will contact you to let you know.
For more information, please contact us through our contact form or via info@mibuh.com. We will respond to your inquiry within 24 hours.
The scope of online sales includes all European territory (for other destinations please contact us by email at info@mibuh.com), at the delivery address you provide.
Mibuh is an artisan firm, which makes its pieces on request, so the return does not fall within our services, but we always try to satisfy and provide solutions to our customers, so we provide the following contact phone number for sending photos, messages, etc. in such a case, and to analyze the Quality Department, what happened 662 68 82 36.
In the event that the return of the item is accepted, the credit will be made within a maximum period of 3 working days, in the same way in which the payment was made.
Returns will only be valid if the product is damaged or defective. You will be able to exchange the damaged item for another one found on the Web. The deadline stipulated by our firm for returns is 2 days from receipt of order, once exceeded this period, please contact our workshop at 662 68 82 36.
