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Shipping & Returns
Our orders are shipped through different transportation companies.
In national territory, we work with TOURLINE, Submit your tip, DHL y POSTAL EMAILS. We ship throughout Europe via DHL. For the rest of the world, our shipments are made through DHL.
For shipments to the Peninsula, packages will be delivered according to the shipping rate selected in the order:
*Standard order: once the order is placed, the delivery time is 7 to 14 business days.
*Express order: once the order is placed, the delivery time is 3 to 5 business days.
(Saturdays, Sundays and national holidays there are no order shipments.
IMPORTANT: In vacation period follow the instructions in the “complete purchase” section.
In the case of delays in delivery, please contact us at 662 68 82 36.
- Standard national rate. Between 7 and 14 days.
- National express rate. Between 3 and 5 days.
- Canary Islands Rate. Between 7 and 14 days.
- European Union, Nordic countries and Ireland rate. Between 7 and 14 days.
- Eastern Europe, Switzerland and Russia rate. Between 7 and 14 days.
- North American Rate. Between 7 and 14 days.
- Rest of the world rate. Between 7 and 14 days.
Our orders can reach any part of the world.
→ National. Peninsular Spain and Portugal. For the Canary Islands there are specific conditions.
→ International. All countries in the world.
- National Peninsular standardr €6 + VAT.
- National Peninsular express € 16 + VAT.
- Canary Islands €30. VAT exempt.
- Germany, Austria, Belgium, France, Italy, Luxembourg, Netherlands, United Kingdom €22 + VAT (European Union).
- Denmark, Finland, Sweden, Ireland €39 + VAT (European Union).
- Eastern Europe, Switzerland and Russia €69, VAT exempt. (non-EU countries).
- U.S. and Canada €90, VAT exempt. (non-EU countries).
- Rest of the world €120, VAT exempt. (non-EU countries)
Import clearance plus applicable taxes are the responsibility of the customer receiving the merchandise and are not included in the shipping costs paid to Mibúh.
For more information about destinations, services and rates, contact us by calling 662 68 82 36 or by writing an email with your questions to info@mibuh.com.
All our creations are handmade. Our delivery times usually range between 7 and 14 days, depending on the workload and the supply of materials. In the event that a delay is expected, we will contact you to warn you.
For more information, go to our contact form or through info@mibuh.com. In less than 24 hours we will answer your question.
The scope of online sales includes all European territory (for other destinations, contact by email at the address info@mibuh.com), at the delivery address you provide us.
Mibuh is an artisanal firm, which makes its pieces to order, so returns are not part of our services, but we always try to satisfy and provide solutions to our clients, which is why we provide the following contact telephone number for sending photos, messages, etc. in such case, and being able to analyze the Quality Department, what happened 662 68 82 36.
In the event that the return of the item is accepted, the credit will be made within a maximum period of 3 business days, in the same way in which the payment was made.
Returns will only be valid if the product is damaged or defective. You can exchange the damaged item for another one found on the Web. The period stipulated by our firm for returns is 2 days from receipt of order, once this period has passed, contact our workshop at 662 68 82 36.
